· Generalist ·
I lead teams, build useful tools and turn operational problems into measurable results.
My work spans operations, people leadership, supplier management, financial strategy, data, technology and delivery.
Overall financial value I brought in FY26. Specific details omitted due to commercial sensitivity.
Selected work
I work across daily operations, suppliers and partners, commercial decisions and change programs; guided by the data at every step. Here's some examples of how I turned that range into results. Get in touch to find out more.
Focused strategies helped the team increase total recoveries while spending less time.
I led the team and built reporting and workflows that focused effort on high value outcomes.
With colleagues and stakeholders, I identified opportunities in the data and developed strategies to increase value.
I built a data pipeline and BI dashboard that we used to plan, target, execute and track results.
The migration improved data security and reporting and modernised the call centre telephony stack.
I was the key business contact, drafted requirements and test plans, and supported rollout with affected teams. We delivered the change in six weeks.
I negotiated better terms and helped suppliers lift performance through regular reviews and clear data.
I built strong working relationships and worked with internal legal to draft vendor and sale agreements.
How I work
Early in my career, I watched staff routinely stumble over a simple but frustrating process that caused countless repeated issues. For years everyone else had simply put up with it - I decided to fix it. I built a custom copy/paste excel calculator that eliminated the risk overnight and cut the processing time in half. That experience taught me the blueprint which I've made my brand: identify issues that others have ignored, take the time to understand it properly, make a practical fix and help people use it.
Experience
Education
Bachelor of Science (Chemistry)
The University of Sydney
Consistently strong performance reviews across FY24–FY26.
External assurance and workforce modelling following portfolio closure work.
Portfolio transaction strategy, supplier relationships, building reporting, and leading business requirements for a major telephony and workflow migration.
Led eight specialists and built tools and scorecards to improve everyday work.
Customer support, complex investigations and process improvement.
Tools that I have experience working in
Contact
I’m looking for an ambitious company with a big vision, where I can take ownership, wear many hats, think big, move quickly and help build something meaningful together.
